The first thing that struck me about the "bully" story

When I read this story, the first reaction I had was: is Christine Pratt breaking a confidence here? If I rang a "bully" helpline, I'd expect my concerns to be treated in confidence. Is this breaking a confidence or have the staff member(s) given permission for her to come forward?

I personally find that at least as interesting as the details of how Gordon Brown behaves towards his staff. Am I the only one?